How do I receive my order?
After checkout, you will receive a purchase key on the success page and by email. Join our Discord, redeem your key and open a support ticket so staff can verify and deliver your product.
Frequently Asked Questions
Quick answers about orders, delivery, payments, support and policies.
How long does delivery take?
Most orders are handled quickly, often within minutes. Delivery time can vary depending on product type, stock, staff availability, verification checks, or support workload.
Do you accept card payments?
Yes. Card payments are processed securely through Stripe. We do not store your full card details.
Can I pay with crypto?
Crypto payments are currently only available manually through Discord. We are working on a crypto payment processor. Join our Discord server, open a ticket, and a staff member will help you complete the order.
What happens if I entered the wrong Discord username or email?
Contact support as soon as possible. Provide your payment email, purchase key, and any details you entered during checkout so we can locate your order.
Can I get a refund?
Refunds are handled according to our Refund Policy. Digital products are generally non-refundable once delivered, redeemed, accessed, or used, but we review genuine issues case by case.
What should I do before opening a chargeback?
Contact support first. Most issues can be resolved quickly. Opening a payment dispute without contacting support and allowing response may delay resolution and may result in restrictions where permitted by applicable policies and laws.
What if my order is delayed?
Open a Discord ticket or use the contact page with your order ID, purchase key, email, and Discord username. We will investigate and update you as quickly as possible.
Do I need Discord?
Discord is the fastest way to receive support and claim most products. If you cannot access Discord, contact support through the site and include your purchase key.
Still need help?
Join our Discord and open a ticket, or contact us through the website.